Talk to the desk
One form, one email, one phone number. Tell us the dates and the plan, and a person in Melbourne replies within the hour during desk time.
Start a booking or ask anything
The more detail the better the first reply. Dates, headcount and the style of stay are usually enough for a real answer.
Messages outside desk hours (23:00 to 07:00 AEST) queue for the morning open and are answered in order. Urgent same-day requests are best by phone.
Phone
+61 3 9292 6688
Desk 07:00–23:00 AEST · casino concierge 24/7
Address
8 Whiteman Street, Southbank,
Melbourne VIC 3006, Australia
Crown Promenade, resort complex
On the river, south of the CBD
Cars, boats and the helipad
The standard run is a flight-tracked sedan from the airport. Beyond that: people movers for groups, river transfers along the Yarra and helicopter landing at the complex's own pad for arrivals that are part of the event.
Southbank, within walking distance
Arts Precinct
Theatres and the NGV, ten minutes east along the river.
Botanic Gardens
Thirty-eight hectares of green for the morning loop.
Southgate Dining
The riverside restaurant strip between Crown and the CBD.
Federation Square
Melbourne's civic square at the top of the promenade.
Email and phone, every day
For confirmed guests in-house
Same-day and urgent changes
Before you write
How quickly will I hear back?
Can I book by phone instead of the form?
What should I include in the message?
Do you handle urgent same-day requests?
A person answers, not a queue
Within the hour during desk time, in writing where it matters.