Privacy Policy

Booking Down Under operates as an independent reservation and concierge desk. To arrange suites, dining, transfers and gaming services at Crown Melbourne we need certain personal details from you. This policy explains what we collect, why we collect it, who we share it with and the rights you hold over your information.

We collect the details needed to place and manage your booking: your name, contact details (email and phone), travel dates, party size, and the preferences you give us for rooms, dining and services. When you contact us we keep the correspondence. Payment details are handled by the relevant hotel or venue rather than stored on this site. We also collect standard technical data such as your IP address, browser type and pages visited, which is used to keep the site working and to understand how it is used.

Your details are used to arrange the bookings you ask for: passing reservation details to Crown Melbourne and its venues, coordinating transfers and services, confirming arrangements with you and responding to your requests. We may also use your contact details to follow up on a completed stay or to tell you about a service you have already used if there is a relevant update. We do not sell personal data and we do not share it for third-party marketing.

Your details go only where the booking requires them: Crown Melbourne and its venues for reservations, the chauffeur and transfer operators for arrivals, and the service providers who keep this website running. Where a booking requires identity verification for casino entry, Crown's own verification applies directly between you and the venue. We require every supplier we work with to handle your data under the same confidentiality standard this policy sets out.

Booking records are kept for the period needed to manage your stay and meet legal and accounting obligations, then deleted or anonymised. Enquiry correspondence is kept for twelve months. We protect stored data with access controls, encryption in transit and the standard technical measures appropriate to a business of this size. No method of transmission is perfectly secure, but we take reasonable steps and we do not keep data we no longer need.

You can ask to see the personal data we hold about you, ask us to correct it, ask us to delete it, or object to how we use it. Requests go to [email protected] and are answered within thirty days. If you are in the European Union you also hold the rights described in our Legal Notice and GDPR page, including the right to complain to your local data protection authority. Australian guests hold equivalent rights under the Privacy Act 1988.

Privacy questions, data requests and complaints go to the desk at [email protected] or +61 3 9292 6688. Our postal address is 8 Whiteman Street, Southbank, Melbourne VIC 3006, Australia. This policy is reviewed when our practices change and the updated version is posted on this page with the revision date shown above.