Request received
Your message is with the desk. A coordinator replies within the hour during desk time, or first thing at 07:00 AEST if you wrote overnight.
What happens while you wait
We check the details
Availability is confirmed against the venue's live inventory for your exact dates.
You get a written plan
A single message naming the service, the price, the cancellation terms and anything we need from you.
You approve, we book
Nothing charges until you confirm. Once approved, the confirmation arrives in writing.
A look at the corner suite layout
Most requests we get are for the corner suite, so here is the plan view: dual-aspect glass, the tub by the window and the desk space that makes the room workable.
Turndown is a service, not a chore
Blinds drawn, pillow menu actioned, the next morning's weather and your first booking on the card by the bed. It happens while you are at dinner and you notice it when you are not.
Four temperatures on the spa level
Post-sauna, sixty seconds
25 m, all-day swimming
Jets, benches and ten slow minutes
Eucalyptus, eight seats
St Kilda and the bay by car
Fifteen minutes down the coast road, St Kilda's pier and beach offer the Melbourne that is not the casino: the penguin colony at dusk, the Esplanade market on Sundays and a different dinner altogether if you want it.
Ask about the trip
The hotel's own goods
Signature robe
Amenity kit
Weekender bag
A dinner most guests never hear about
Below the complex sits a private cellar room that seats ten, serves a surprise menu and books only through referral. Ask about it when the desk replies.
What to expect
When will I get a reply?
Is my request confirmed already?
Can I change or cancel the request?
Meanwhile, browse the rest
The services list and the journal are the best way to spend the wait.